SpinifexIT Launches their Customer Care Portal

By Posted April 17th, 2017

SpinifexIT’s Customer Care Portal went live on March 31, 2017. With the portal in place, SpinifexIT’s Customers can easily report an issue by creating a ticket online without the need to compose lengthy e-mails.


The portal also offers an improved ticket visibility– our Customers will quickly see their ticket’s status and updates in one screen. They will no longer have to search through hundreds of e-mails and send follow-ups to know their ticket’s status.


Note: The Customer Care Portal can only be accessed by registered Customers and Partners.


Products and services’ assistance requests can still be sent to the support mailbox at Support@SpinifexIT.Zendesk.Com.


This is one of the first few steps the SpinifexIT Customer Care Team is taking to improve our customer’s experience.


What’s next: The Customer Care Portal will eventually host SpinfiexIT’s products’ online knowledge base where customers and partners can search for answers to their product-related questions, access guides and how-tos, and get the latest quick tips and tricks so they can maximise the product and service they availed from us.


To learn more about SpinifexIT’s products and services, check out our Product portfolio. E-mail us at info@SpinifexIT.com to let us know how we can help you on your payroll and HCM requirements.