SpinifexIT provides processes, documents and reports that simplify SAP Payroll shared service center activities, increase efficiency and lower support costs. By empowering the first tier of agents to answer more questions on their own, more skilled agents are free to work on more complex issues.
Unparalleled Shared Service Center Efficiency
Reduce the time spent researching employee HCM and Payroll queries by automatically identifying SAP master data changes and events like retroactivity that impact pay results and highlighting explanations for the changes. Case studies have shown that shared service centers using SpinifexIT spend 80% less time on average answering even the most difficult employee questions.
Integrated Reports and Documents
Shared services staff can choose from a suite of pre-delivered reports and documents that can be easily run and emailed to employees to speed the resolution of an HCM or Payroll query.
SpinifexIT provides a real-time view into payroll results from one or more pay periods in a single dashboard. This result is an easy-to-use platform that provides a consistent way for teams to research and resolve issues.