Streamlines employee queries

3 hrs training and you can solve 80% of Pay Queries on the first call.

SpinifexIT’s Easy Help Desk will radically simplify your Help Desk processes, dramatically reduce the level of expertise your operators need and answer queries in minutes resulting in very few call escalations.

Features that convert into outstanding value for your organisation

• All the information is on a single easy to understand screen display
• Easy Help Desk automatically analyses the pay period that is selected
• The system automatically highlights possible reasons for the query
• The operator can email a report to the employee in seconds during the call
• The employee can discuss the query in real time whilst looking at the report
• Inbuilt reports allow requests (such as confirmation of employment) to be met instantly

Amazing time saving and Return on Investment

• Staff need far less expertise and only three hours training
• Costs lowered when double the number of first call queries are resolved
• No need for well trained SAP staff to solve repetitive queries
• Employee making query will spend less time and focus on query
• Training costs are reduced by up to 50% – more in high turnover areas

Like to see Easy Help Desk in action?
Click here for an Easy Help Desk user demonstration

Like more detailed technical information?
Download it from our Technical Document page