Chicken Soup for the Empowered Soul
I’ve got a cold or the flu. Or, maybe it’s a virus (depending on who you ask). All I know is that I have long Dayquil days and one nostril that refuses to cooperate. On days like this all I want is a bowl of hot soup and a warm bed. When I’m sick, I like the soup at Panera Bread but get irritated because the place is always crowded and I am often impatient with the sales person asking if I have my frequent member card or would I like to add something sweet. Yes, I want two pieces of bread, not just one (no judgments please!).
This week when I visited Panera, I was delighted to see that they now have self-service kiosks. I can now bypass the line! I can even customize my order with my personalized requests! After ordering and swiping your credit card, you simply head to a special section where they holler out your name and hand your order. I was thrilled when I discovered this. I’m not anti-social, but I just prefer to do things myself. It’s like the old saying – “If you want something done right…”
Heck, if it were up to me I would waltz behind the counter and make it myself because I know how I like it best. But that’s just me. Some people like the human interaction in nearly every situation. Take our fabulous trainer, Brigid. She is the epitome of a social being. If we went to Panera together, she would have learned the names of the grandchildren of the person on the line behind us and would be Facebook friends with the cashier before the day was out. It doesn’t mean one way is better than the other. It just means people are different and they like to do things differently.
The understanding that everyone is different is what drives our approach to helping our SpinifexIT customers. Some like to be taught how to build reports themselves using Easy Reporter and others want to hand us a big pile of requirements and have us create the reports. Some of our customers are a combination of the two. They want to learn how to do it themselves, but want to accelerate their Easy Reporter rollout by having us transition all of their old reports from Ad Hoc Query or Excel to Easy Reporter. We accommodate the method that works best for each customer. So, whatever your cup of tea is (or soup in my case), we are happy to accommodate. We are here to help.